Pre-Sale Access to Purchase Q Concert and Event Tickets
Where can I find more information about upcoming events at the Quicken Loans Arena?
theqarena.com
How can I receive hotline notices?
Cleveland Cavaliers Season Ticket holders are sent concert and event announcements via fax or email. If you would like to activate your account, please contact our MVP Service team with this information at 216-420-2140 or at
mvpservice@cavs.com.
When will I receive my tickets?
Tickets are printed and mailed approximately two weeks prior to the event.
Where will my seats be located?
For the majority of our concerts and events, Cleveland Cavaliers Season Ticket Holders will be placed in the Quicken Loans Arena Club sections.
How many seats am I allowed to order?
You can order up to the amount of tickets that you have on your Cavaliers account. The number of hotline tickets purchased must match the number of seats in your account. (With a maximum of 8 tickets per show/per account.)
Tickets
What if I lose tickets for a Cavaliers game?
By logging onto “My Account” on
cavs.com, you will have access to our ticket forwarding system. By entering your account number and pin (found on your invoice or by calling 216-420-2140) you will be able to email a printable version of the tickets, which your guests will be able to use at the door.
Upon forwarding my tickets via “My Account”, will someone still be able to use my lost hard stock tickets?
No. Once tickets are forwarded on “My Account” the barcode on the hard stock tickets will be voided.
If I would like to buy additional tickets to a Cavaliers game, can I just call my Sales Representative?
Any additional tickets must be purchased through ticketmaster. You can purchase tickets either through
www.ticketmaster.com, or by calling 216-241-5555.
Where can I find information on disability seating?
Prior to concerts and events, information about Disability Seating and Service can be acquired through the Quicken Loans Arena Event Information department at 216-420-2200 or toll free at 1-800-332-2287.
At actual Quicken Loans Arena concerts and events, you can go to a nearby Guest Services location where they can assist in your relocation for disability seating. Numerous Guest Services locations can be found throughout the Quicken Loans Arena.
Season Ticket Holder Information
Is there any season ticket holder specific information, such as a newsletter?
By logging onto
http://www.nba.com/cavaliers/tickets/serviceteam.html, you will have access to our season ticket holder newsletter, and all information relevant to season ticket holders.
Do the Cavaliers have a message board?
Yes. You can access and read our message board at
http://cavaliers.infopop.cc/eve.
Can I bring outside food into the Quicken Loans Arena?
Outside food and beverages are not permitted in Quicken Loans Arena. However, Quicken Loans Arena concession stands offer a variety of foods, including kosher food. People with medical dietary needs should contact Event Information at 216-420-2200.
http://theqarena.com/arenainfo/dining.php#concessions
What is the banner/sign policy at Quicken Loans Arena?
Banners and signs may not be hung anywhere inside the venue unless authorized by Quicken Loans Arena. Unauthorized signs or banners must be returned to your vehicle.
Where is the Lost and Found located within the Arena?
Please report a lost item to one of our Guest Services Desks located on the Main Concourse near Section 100 or on the Upper Concourse near Section 233. To learn if a lost item has been found call 216-420-2195 the day after the event.
Where can I find more information on Quicken Loans Arena Policies?
http://theqarena.com/arenainfo/policies.php
What is the Cleveland Cavaliers mailing address?
1 Center Court
Cleveland, OH 44115
Is there a general mailbox that I can send an email to?
Newly created this season is the MVP Service Team. Email them at
mvpservice@cavs.com
