As owner and operator of the Oklahoma City Thunder (the "Thunder"), a franchised member of the National Basketball Association (the "NBA"), the Professional Basketball Club, LLC (the "Team") values each purchaser of Thunder home game tickets (individually, a "Ticket Holder" and collectively, the "Ticket Holders") and has established the rules, regulations, policies and procedures set forth herein (collectively, the "Policies") for the purpose of providing all Ticket Holders with the responsibilities and obligations arising as a result of their purchase of a Thunder home game ticket (collectively, as applicable to each Ticket Holder, "Tickets" each of which is a "Ticket").

These Policies are intended to support the ticket-buying process and may be amended, updated, modified and/or revised by the Team at any time without notice. By purchasing a Ticket, each Ticket Holder understands, acknowledges and expressly agrees to be bound by these Policies as well as any additional terms and conditions physically printed on a Ticket or in a separate written agreement with the Thunder.  The Team reserves the right to seek any legal right and/or remedy available under applicable law or pursuant to any agreement between it and a Ticket Holder and/or Account Holder (as defined below) in connection with the failure to abide by these Policies and any other applicable term(s), including, without limitation, terminating an Account Holder's Ticket Account and/or a Ticket Holder's rights to, and ability to use, any and all Ticket(s). 

Each Ticket is a revocable license granting the Ticket Holder the right to use the seat designated to view the applicable preseason, regular-season, or postseason Thunder home game. No Ticket may be directly or indirectly used for any  commercial or trade purpose without the express written consent of the Thunder and/or the NBA, including, without limitation, advertising, promotions, giveaways, contests or sweepstakes. Each Ticket Holder acknowledges and agrees that ownership of each seat is retained by the Team. The Team retains the right to relocate or terminate seat licenses, in its sole discretion. The Thunder shall not be responsible to a Ticket Holder for the inability to use the Ticket due to any cause or circumstance beyond the control of the Thunder.

TICKETS ARE NON-TRANSFERABLE, NON-REFUNDABLE, NON-RETURNABLE AND NON-EXCHANGEABLE except as expressly provided for herein. The Team strongly supports applicable laws, regulations and ordinances regarding the scalping of tickets, and any suspected violations of applicable laws, regulations or ordinances will be reported to the appropriate authorities. Specifically, resale or attempted resale of any Tickets (or any portion thereof) at a price higher than that printed thereon, including tax, plus a reasonable service charge for services rendered, unless expressly authorized by the Thunder, is grounds for seizure or cancellation without refund or other compensation. No failure or delay by the Team, in the exercise of any right or remedy shall be construed to constitute a forfeiture or waiver thereof by the Team. In the event rights to any Ticket are revoked or otherwise terminated Ticket Holder, or Account Holder (as defined below), as the case may be, shall forfeit all monies paid to the Thunder and any obligation to pay an outstanding balance, if any, of the total fees owed to the Thunder shall be accelerated making the full outstanding balance immediately due and payable. 

In addition to the Policies set forth above, each Person, as defined below, who sets up an account to purchase Thunder home game season tickets, buy a package of home game season tickets, buy a group set of home game season tickets, and/or rental space for Thunder homes games (hereinafter, individually a "Ticket Account" and collectively, "Ticket Accounts") shall be subject to the additional Account Management Policies set forth herein.  Ticket Accounts may include the opportunity to purchase preferred or season parking for Account Holders, subject to availability.

Upon establishment of a Ticket Account and continuing thereafter throughout the life of a Ticket Account, the Team will recognize only the Person (as defined below) specified or designated on or within the Team's records as the "Account Holder" (the "Account Holder" and collectively "Account Holders") as the legal owner of the applicable Ticket Account. If an Account Holder has entered into a written agreement with respect to a suite or a club seat and such agreement is inconsistent with these Policies, then that written agreement shall govern.

Ticket Accounts are non-transferable and in connection with such restriction, the name of the Person identified as the Account Holder on a Ticket Account may not be changed, except in the following limited circumstances:

(i) A lawful change in or to the legally recognized name of such Person/Account Holder has occurred (as evidenced by applicable legal documentation); in such event, upon written request delivered to the Team and signed by the Person identified as the Account Holder prior to occurrence of such name change along with copies of any and all legal documentation substantiating such name change, the Team will change the name of the Person identified as the Account Holder of the applicable Ticket Account to the new name of such Person so legally recognized;

(ii) A lawful and final divorce or dissolution of marriage has occurred (as evidenced by applicable legal documentation); in such event, upon written request delivered to the Team and signed by the Person identified as the Account Holder prior to the occurrence of such final divorce or dissolution of marriage along with copies of official legal documentation (1) substantiating that a legally final divorce or dissolution has occurred, (2) clearly identifying the name of the Person that the Tickets have been officially and finally awarded, and (3) a written statement (signed by such Person) that such Person understands, acknowledges and agrees to be the Person named as the Account Holder of the applicable Ticket Account and to be bound by all of the terms, conditions and obligations inherent therewith, the Team will change the name of the Person identified as the Account Holder of the applicable Ticket Account to the name of such Person so legally recognized;

(iii) The death of the Person/Account Holder (as evidenced by applicable legal documentation) who dies with a will or other form of legally recognized documentation created for the purpose of distributing the assets (or portion thereof) of such Person's estate (as applicable, the "Estate Planning Document"); in such event, upon written request delivered to the Team and signed by the personal representative of the decedent's estate (as named in the Estate Planning Document) along with a written statement (signed by the Person in which lawful ownership is being requested to be transferred to) that such Person understands, acknowledges and agrees to be the Person named as the Account Holder of the applicable Ticket Account and to be bound by all of the terms, conditions and obligations inherent therewith, the Team will change the name of the Person identified as the Account Holder of the applicable Ticket Account to the name of the Person specifically identified in the Estate Planning Document as the Person to whom lawful ownership of the applicable Ticket Account is to be transferred;

(iv) The death of the Person/Account Holder (as evidenced by applicable legal documentation) who dies without an Estate Planning Document; in such event, upon written request delivered to the Team and signed by the personal representative of the decedent's estate (as named and/or officially recognized by the applicable governmental authority and/or court of law) along with a written statement (signed by the personal representative) that it understands, acknowledges and agrees to be the Person named as the Account Holder of the applicable Ticket Account and to be bound by all of the terms, conditions and obligations inherent therewith, the Team will change the name of the Person identified as the Account Holder of the applicable Ticket Account to the name of such personal representative; and

(v) The occurrence of fulfillment, by the applicable party, of each of the following conditions (final and complete in each instance) (collectively, the "Transfer Conditions"): (1) a written statement delivered to the Team and signed by the current Account Holder of the applicable Ticket Account specifically requesting that the Account Holder of the applicable Ticket Account be changed to the reflect the name of the Person identified on such Ticket Account as the Named Transferee (as defined below); (2) a written statement (signed by the Named Transferee) that such Person (i.e. the Named Transferee) understands, acknowledges and agrees to be the Person named as the Account Holder of the applicable Ticket Account, that it and/or they will not receive the allocation of any priority points associated with the applicable Ticket Account (if any) due to the transfer requested by the current Account Holder pursuant to and in accordance with the foregoing provision, and to be bound by all of the terms, conditions and obligations inherent therewith; (3) satisfactory evidence (as determined by the Team) providing the Team with proof that the Named Transferee has the financial ability and/or soundness to fulfill any and all financial obligations, whether then existing or arising thereafter in connection with the applicable Ticket Account, including, without limitation, immediate payment by the Named Transferee (by credit card or in the form of a check) to the Team of at least twenty percent (20%) of the full dollar amount that the Named Transferee will be obligated to pay the Team (should the transfer of the account take place pursuant to this paragraph) arising out of the allocation of the Tickets to the applicable Ticket Account and ownership thereof in connection with the next applicable NBA Season (including, without limitation, any and all of the Team preseason, regular-season and playoff games (if any)); and (4) any and all information and/or documentation requested by the Team as necessary to conclude whether or not the Named Transferee has, or has the ability to, satisfy the obligations set forth in this paragraph and/or the financial obligations associated with and arising out of ownership of the applicable Ticket Account.

For purposes of this Section entitled Account Management Policies, a "Person" means an individual (other than individuals having a legal age of a minor (pursuant to applicable law)), business, entity or other organization (charitable or otherwise) that has been identified as the Account Holder on an applicable Ticket Account, and "Named Transferee" means the Person, specifically designated in a writing delivered to the Team and signed by the Account Holder (the "Named Transferee Notice"), as the name of the Person to be officially recorded by the Team as the Person to be recorded by the Team to replace such Account Holder in all respects (the "Prospective Transferee") in connection with the applicable Ticket Account, including without limitation, ownership, management, oversight, and the fulfillment of any and all obligations to the Team (whether resulting from a written agreement, by law or otherwise and without regard as to nature of such obligation (i.e. financial or otherwise)) at a future time (if and only if all Transfer Conditions have been fully satisfied) and in no event less than twelve (12) full calendar months following the date the Team receives delivery of the Named Transferee Notice. Unless expressly set forth above, the Team shall have no obligation to transfer ownership of any Ticket Account to another Person, without regard as to the existence of a court order directing distribution of a Ticket Account, or the Tickets associated therewith, to a Person other than the Account Holder (whether in bankruptcy or otherwise), a copy of which, the court order, shall be delivered to the Team. In the event the Team receives such documentation, it shall have the right to automatically terminate the Ticket Account (as determined by the Team in its sole discretion).

When made pursuant to and in accordance with the Section entitled Account Management Policies, any and all (i) requests for transfers of Ticket Accounts or changes in an Account Holder's name required to be made in writing and delivered must be submitted to the Team, or (ii) documentation required or requested (where appropriate and whether legal or otherwise) to be delivered to the Team in connection with a request for transfer of ownership of a Ticket Account or change in an Account Holder's name, may be delivered personally or mailed (whether through the USPS, a private courier, or electronic transmission (i.e. email) to the Team at the address(es) of the Team's principal place of business (as may be amended from time to time by the Team) or the electronic mail address of the Account Representative, as defined below, assigned to the applicable Ticket Account. It is the sole responsibility of the Account Holder to ensure that any name change and/or transfer request is submitted to the Team timely and accompanied by all necessary information and/or required documentation. Furthermore, the Team shall not be responsible (financially or otherwise) to the Account Holder or any third party for any losses or damages directly or indirectly arising as a result of the Account Holder's failure to adhere to the foregoing requirements. Any disputes and/or controversies with respect to ownership of a Ticket Account shall be resolved by the Team, in its sole discretion. The Team may base its decision on, among other things, the identity of the Account Holder reflected in the Team's records and/or the identity of the party that has historically paid for the Tickets.

Each Account Holder will be asked to designate an individual person to serve as the official Account Representative (the "Account Representative"). The Account Representative may or may not be the same person as the Account Holder, and an Account Holder that is an individual may designate himself or another individual as the Account Representative. By designating an Account Representative, the Account Holder will be deemed to have granted power and authority to the designated individual to make any and all decisions with respect to the Ticket Account in the name of and on behalf of the Account Holder and therefore, expressly understands and agrees that it shall be legally bound by any action taken by the Account Representative with respect to the Ticket Account. Further, upon the designation of the Account Representative by the Account Holder, the Team may fully rely on such designation as the Account Holder's express consent and appointment of authority to the designated individual to take any and all action(s) in the name and on behalf of the Account Holder in connection with the applicable Ticket Account(s); provided, further, each Account Holder shall indemnify and hold harmless the Team from and against any and all claims, liabilities, losses, damages or otherwise, including, without limitation, reasonable fees and disbursements of counsel or other professional advisors or counselors, in connection with the Team's or any third party's reliance on any action(s) taken by the Authorized Representative in connection with the applicable Ticket Account(s). It is the sole responsibility of the Account Holder to notify the Team, as promptly as possible, of any change in the identity of the Account Representative, including, without limitation, a necessary change in the designated Account Representative resulting from the individuals termination of employment with the Account Holder (whether voluntary or otherwise).

It is the sole responsibility of the Account Holder to ensure that the Account Holder's name, contact information and other profile information provided to the Team is kept current and accurate at all times. For the protection of the Account Holder, any changes to such information must be submitted to the Team in writing and, with respect to any permitted transfers or changes to the Account Holder name as described above, must be accompanied by appropriate legal documentation. Furthermore, the Team shall not be responsible (financially or otherwise) to the Account Holder or any third party for any losses or damages directly or indirectly arising as a result of the Account Holder's failure to adhere to the foregoing requirements.

Account Holders are responsible for ensuring that the full and prompt payment of any and all amounts due with respect to its Ticket Account are received by the Team on or before established deadlines. Account Holders understand, acknowledge and agree that: (i) the Team will strictly enforce all payment procedures and deadlines established by the Team and the Team expressly reserves the right to seek any legal remedy available to it in equity or law or pursuant to any applicable contractual agreement between the Team and Account Holder, including, without limitation, assessing late payment fees, revoking Account Holder's Tickets or terminating the Ticket Account,  (ii) any and all payments made on or with respect to a Ticket Account are non-refundable, and (iii) no failure or delay by the Team, in the exercise of any right or remedy shall be construed to constitute a forfeiture or waiver thereof by the Team.

Upon any violation of the anti-scalping policy above, Account Holders expressly agree such violation constitutes a material breach of this agreement and the rights of the Account Holder to the applicable Ticket as well as Account Holder's Ticket Account, without refund.  Account Holders are strictly prohibited from reselling Tickets except as expressly authorized by the Team's authorized ticket reseller, which provides Account Holders with access to and use of a TicketExchange program. Account Holders can access the TicketExchange program through the Team's website and, upon use of the program, will be deemed to have expressly agreed to abide by all rules, regulations and policies established by the reseller or the Team with respect thereto, including the payment of any fee(s) or other expenses for the use of the program.

The Team has established "The Thunder Season Ticket Holder Priority Point System" (the "Thunder Point System") that is designed to reward an Account Holder who has invested in Thunder home game season tickets and is based on a Ticket Holder's accumulation of points allocated to its Ticket Account by the Team and resulting from the occurrence of certain events (each a "Thunder Point"). Thunder Points will be assigned at the conclusion of each season based on account tenure and aggregate ticket purchases. The Thunder Point System will be calibrated in conjunction with the subsequent renewal cycle in order to establish hierarchy for granting requests made by Ticket Holders with respect to seat upgrades and/or relocation. Requests for upgrading and/or relocating seats can only be honored after the initial renewal deadline in order to identify available inventory. Ticket Holders will receive three Thunder Points for every $250 spent on tickets and 50 Thunder Points for renewing each season.Thunder Points shall be cumulative, provided a Ticket Account is maintained in accordance with these Policies. Ticket Holders will have the opportunity to earn additional Thunder Points by making additional ticket purchases, such as organizing group outings, and/or purchasing additional single game tickets, partial-season packages, etc. Please contact your personal account manager for more details at 405.208.4666.

The policies set forth in this section, as well as the terms and conditions printed on and governing the use of any ticket, have been adopted by the Team, the manager of the arena, and/or the NBA for the purpose of providing Thunder basketball spectators an enjoyable experience (collectively, the "Guest Policies"). Each Season Ticket Holder as well as any person attending Thunder events (or other events at the arena) (each, a "Guest", whether or not such individual is an Account Owner, Season Ticket Holder or otherwise) shall be obligated to adhere to the requirements in the Guest Policies. Failure of a Guest to adhere to the Guest Policies may result in immediate ejection from the arena, termination of a Ticket Account and/or revocation of an Account Holder's Season Tickets.

Any person who behaves in an unruly or disruptive manner during a game or otherwise prevents other fans from reasonable enjoyment of the game may be asked to leave the arena (in the sole discretion of the Team). The term "unruly or disruptive manner" includes, but is not limited to, foul language, intoxication, physical or verbal abuse or poor personal hygiene. Each Season Ticket Holder is responsible for the behavior of any person or persons to whom they give or sell their Season Tickets.

The Team subscribes to a zero-tolerance anti-harassment policy for our employees and Guests. As such, the Team prohibits harassment that is sexual in nature, as well as harassment that is based on race, color, religion, gender, national origin, age, disability or other basis, whether or not a particular category of basis is protected by local, state or federal law. Such harassment demeans our employees and Guests and undermines the safe, effective and efficient operation of our business.

Accordingly, Guests expressly agree to adhere to the anti-harassment commitment of the Thunder and to ensure that all employees and guests are treated with dignity and respect. To this end, any harassing and/or discriminatory language, gestures or visual or physical conduct by a Guest are strictly prohibited and will result in revocation of the applicable Season Ticket Holder's Season Tickets.

(previously referred to as “EFCOC Zone”)

Arena security directors must conduct training on the NBA Fan Code of Conduct for all staff working in and around the Courtside Zone prior to every game (minimum of fifteen (15) minutes). This training must include observation, engagement with fans, and resolution.

The following best practices were developed to ensure consistent enforcement by arena security across the league. These best practices provide guidance for security’s response when notified of a fan violation, the options available to

security in addressing the violation, and the expected resolutions for specified violations.

Once a disciplinary determination is made, the team or arena must send a letter on official letterhead documenting the disciplinary action and outcome to the fan. Teams and/or arenas must designate an individual responsible for sending formal communication to fans and provide the name, cell number, and email of the designated individual to NBA Security prior to the start of season at (SecurityDocs@nba.com).

The National Basketball Association, the Oklahoma City Thunder, and Paycom Center seek to foster a safe, comfortable, and enjoyable sports and entertainment experience in which:

The arena staff has been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Guests who choose not to adhere to this Code of Conduct will be subject to penalty including, but not limited to, ejection without refund, revocation of their season tickets, and/or prevention from attending future games. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA, the Oklahoma City Thunder, and Paycom Center thank you for adhering to the provisions of the NBA Fan Code of Conduct

All individuals at any NBA game are subject to the following NBA Fan Code of Conduct: The NBA, Team and the arena are committed to creating a safe, comfortable and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where: Players respect and appreciate each and every fan; Guests will be treated in a consistent, professional and courteous manner by all arena and Team personnel; Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures; Guests will consume alcoholic beverages in a responsible manner, and intervention with impaired, intoxicated or underage guests will be handled in a prompt and safe manner; Guests will sit only in their ticketed seats and show their tickets when requested; Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the game; Guests will smoke in designated smoking areas only; obscene or indecent messages on signs or clothing will not be permitted; and Guests will comply with requests from arena or Team staff regarding arena operations and emergency procedures. Arena and Team staff have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or Guest Services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of Season Tickets, and may also be in violation of city ordinances resulting in possible arrest and prosecution. The NBA, the Team and the arena thank you for adhering to the provisions of the NBA Fan Code of Conduct.

Arena and Team security personnel have the discretion to warn and/or eject spectators who engage in excessive verbal abuse of a player, coach, game official or other spectator that is obscene, profane, racial or otherwise objectionable or that interferes with play, with the coach's ability to communicate with players during game play or huddles or with a game official's ability to satisfactorily perform his or her duties. Examples of excessive verbal abuse are the use of obscene or profane language, personal comments that are directed to a person's race, ethnicity, religion, sexual orientation or off-the-court conduct or comments that are frequent or high-volume in nature. Game officials are also authorized to identify spectators who are engaged in excessive verbal abuse and to direct arena or Team security personnel to take action.

If a spectator is identified as engaging in excessive verbal abuse, then arena or Team security personnel may (but are not required to) issue a formal warning prior to taking any other action. If, after receiving a warning, a fan continues to engage in excessive verbal abuse of players, coaches, game officials or other spectators, the fan will be ejected from the arena without a refund. The Team is required by NBA rules and regulations to send a written notice to any Season Ticket Holder (a) who has been ejected for the first time during a season for excessive verbal abuse or (b) whose tickets were used by another individual who was ejected for the first time during a season for verbal abuse and to forward a copy of such notice to the NBA. The written notice will advise the Season Ticket Holder that his or her Season Tickets will be revoked if the Account Holder, or someone using the Account Holder's Season Tickets, is ejected from a game for verbal abuse for the second time during such season. If such Season Ticket Holder, or someone using the Account Holder's Season Tickets, is in fact subsequently ejected from a game for a second time during the season for excessive verbal abuse, then NBA rules and regulations require the Team to revoke the Season Ticket Holder's Season Tickets.

The Team is required by NBA rules and regulations to eject any fan that (a) throws an object onto the court or at participants in the game, arena or Team employees or other fans, (b) is involved in a fight, altercation or any other incident of physical violence (including, without limitation, intentional physical contact with a game official before, during or after a game) or (c) attempts to enter the court. Such fans may also be subject to arrest under applicable laws and regulations. If the individual is a Season Ticket Holder, then NBA rules and regulations require the Team to immediately revoke the Season Ticket Holder's Season Tickets. If the individual is using tickets held by a Season Ticket Holder, then the Team is required to send a notice to the Season Ticket Holder advising the Account Holder that its Season Tickets will be revoked if a second incident occurs and to forward a copy of such notice to the NBA. If a second incident does in fact occur during the season, then NBA rules and regulations require the Team to revoke the Season Ticket Holder's Season Tickets.

The Team is required by NBA rules and regulations to eject any fan that (a) throws an object onto the court or at participants in the game, arena or Team employees or other fans, (b) is involved in a fight, altercation or any other incident of physical violence (including, without limitation, intentional physical contact with a game official before, during or after a game) or (c) attempts to enter the court. Such fans may also be subject to arrest under applicable laws and regulations. If the individual is a Season Ticket Holder, then NBA rules and regulations require the Team to immediately revoke the Season Ticket Holder's Season Tickets. If the individual is using tickets held by a Season Ticket Holder, then the Team is required to send a notice to the Season Ticket Holder advising the Account Holder that its Season Tickets will be revoked if a second incident occurs and to forward a copy of such notice to the NBA. If a second incident does in fact occur during the season, then NBA rules and regulations require the Team to revoke the Season Ticket Holder's Season Tickets.

NBA rules and regulations prohibit guests from bringing any of the following items into the arena: (i) any items intended to create optical illusions or interference with the ability of the eye to perceive depth or distance, e.g., pin wheels, umbrellas, etc., (ii) large banners, flags signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material and that is more than 18 inches in length, and (iii) any laser pointers. Guests found to possess any of the foregoing items will be asked to relinquish such items to Team or arena personnel, who will use reasonable efforts to return the items to the guest following the game. In addition, NBA rules and regulations prohibit the use of noise makers (e.g., whistles, foghorns or other loud instruments) in the arena. Any Guest who uses a noise maker during a game will be asked to immediately cease such use and, if the guest refuses or continues to use the noise maker, it will be confiscated by Team or arena personnel.

The Team and the NBA are committed to providing a safe and friendly environment for our fans to view the game. Therefore, the Team requires Arena and Team personnel to strictly adhere to the NBA Alcohol Policy, and we appreciate your compliance. The NBA Alcohol Policy provides, among other things, that: Only two alcoholic beverages per identification and per person may be served at any one time; identification must be checked for any individual who appears to be 30 years of age or younger; the service of alcoholic beverages must cease no later than the beginning of the fourth quarter; and intoxicated individuals are not permitted to enter the arena or to be served in the arena. Any person who violates the NBA Alcohol Policy will be ejected from the arena without refund and, if such fan is a Season Ticket Holder or using the tickets of a Season Ticket Holder, then such Season Tickets may be revoked.